What’s in a Name?

Those of us who make a living by working on the telephone are not necessarily telemarketers.

If one works in customer service, for instance you are not marketing anything, because you are not selling anything except your own cult of personality in order to placate people who are afraid (usually for good reason) that they are being victimized by whatever service you are trying to defend.

A few years ago, I learned that the federal government treats telephone workers as “factory workers.”

Before I was given the opportunity to enjoy my self-righteous indignation, it was explained to me that in fact, that was a good thing because if we got laid off, we were now entitled to the same benefits as factory workers, which were much better than they had been before.

Somehow, the term factory worker did not sit well with me. I’m no snob (I thought), but as I pondered the whole thing, I thought that where we worked was indeed a Voice Factory, which I then began to refer to as The Voice Box.

Over the last eleven years, my job has taken on more and more intrusive measurements of literally every second from the time I walk through the door.

It is all connected to a feature they refer to as Adherence, and they can fuck with everything from your rate of pay, or any future raises, to your pecking order for bidding for your scheduling.

I used to jokingly refer to us as Lab Rats, because I often suggested that we were in reality being used as test subjects to see how much stress they could introduce into our workplace before someone “went postal” and shot the place up.

We’ve had three suicides, but no mass murders so far….

I eventually endorsed the term “Talking Moneys” about the time I started the second novel.

But, in truth, There are Some Things that a Monkey Won’t Do.

As my employers’ quest to engineer the last shred of humanity out of the workplace, a new term now comes to mind.

It is Biobot.

We are, for now, a necessary evil, but rest assured, as soon as someone invents a robot that can do what I do, I will be out of work in less time that it takes to kick me to the curb.

Biobots of the world, unite!

 

 

 

Namasté

नमस्ते

Chazz Vincent

07/28/2018

 

 

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